Our Work

As the largest for-profit managed health care company in the Blue Cross and Blue Shield Association, Anthem suffered from an extreme lack of visibility of their customers. All of their customer data was stored in legacy applications built in the 70s, and retrieving the information to understand their customers’ needs was a time-consuming process.

Customer interaction timelines stretched and Anthem feared they would acquire a reputation as inefficient and unresponsive to customer needs. Under Prospus’s leadership, we created a purpose-driven team to advise Anthem through the process of converting all legacy systems in their many distributed call centers into a single, cloud-enabled enrollment and claims environment.

USAA is a Fortune 500 company offering members of the military a diversified set of financial products, including various types of insurance, banking, and investment services. Over the years, each of these services had been built as separate, non-integrated applications. The process of creating a complete customer profile took weeks of painstaking labor, aggregating data from multiple, disjointed sources, hindering USAA from responding to their customers’ needs with tailored proposals.

Under the architectural direction of Prospus, we built a customer service portal on Chordiant CRM that centralized data from all sources, offering customers and support agents alike a simplified engagement process, and giving USAA the ability to offer custom-tailored banking, insurance and investment proposals in real-time.

As one of the largest and most respected global providers of professional information, software solutions and services, Wolters Kluwer operates in a vast array of industries. In their operations in the marine retail space in particular, they perform as the intermediary between thousands of states, localities, banks, insurers, and brokers in the purchase of new boats, yachts, and other marine vessels from large marine retailers such as MarineMax. When Prospus was commissioned to build a deals management system for MarineMax, the largest retailer of marine vessels in the world, we had to digitally retrieve and facilitate the exchange of up to 100 non-digitized documents between the actors involved in the sale.

Under Prospus leadership, we developed an innovative system that allowed us to instantly generate digitally signable versions of paper documents and submit them to all parties for digital signing and notarization. The technology we used would later become the Prospus Sign technology. What had once taken up to 4 weeks and thousands of dollars in postage, notary, and countless hours for all involved, was reduced to a simple two-day process.

As one of the largest and most respected global providers of professional information, software solutions and services, Wolters Kluwer operates in a vast array of industries. In their operations in the marine retail space in particular, they perform as the intermediary between thousands of states, localities, banks, insurers, and brokers in the purchase of new boats, yachts, and other marine vessels from large marine retailers such as MarineMax. When Prospus was commissioned to build a deals management system for MarineMax, the largest retailer of marine vessels in the world, we had to digitally retrieve and facilitate the exchange of up to 100 non-digitized documents between the actors involved in the sale.

Under Prospus leadership, we developed an innovative system that allowed us to instantly generate digitally signable versions of paper documents and submit them to all parties for digital signing and notarization. The technology we used would later become the Prospus Sign technology. What had once taken up to 4 weeks and thousands of dollars in postage, notary, and countless hours for all involved, was reduced to a simple two-day process.

As the largest for-profit managed health care company in the Blue Cross and Blue Shield Association, Anthem suffered from an extreme lack of visibility of their customers. All of their customer data was stored in legacy applications built in the 70s, and retrieving the information to understand their customers’ needs was a time-consuming process.

Customer interaction timelines stretched and Anthem feared they would acquire a reputation as inefficient and unresponsive to customer needs. Under Prospus’s leadership, we created a purpose-driven team to advise Anthem through the process of converting all legacy systems in their many distributed call centers into a single, cloud-enabled enrollment and claims environment.

USAA is a Fortune 500 company offering members of the military a diversified set of financial products, including various types of insurance, banking, and investment services. Over the years, each of these services had been built as separate, non-integrated applications. The process of creating a complete customer profile took weeks of painstaking labor, aggregating data from multiple, disjointed sources, hindering USAA from responding to their customers’ needs with tailored proposals.

Under the architectural direction of Prospus, we built a customer service portal on Chordiant CRM that centralized data from all sources, offering customers and support agents alike a simplified engagement process, and giving USAA the ability to offer custom-tailored banking, insurance and investment proposals in real-time.

As one of the largest and most respected global providers of professional information, software solutions and services, Wolters Kluwer operates in a vast array of industries. In their operations in the marine retail space in particular, they perform as the intermediary between thousands of states, localities, banks, insurers, and brokers in the purchase of new boats, yachts, and other marine vessels from large marine retailers such as MarineMax. When Prospus was commissioned to build a deals management system for MarineMax, the largest retailer of marine vessels in the world, we had to digitally retrieve and facilitate the exchange of up to 100 non-digitized documents between the actors involved in the sale.

Under Prospus leadership, we developed an innovative system that allowed us to instantly generate digitally signable versions of paper documents and submit them to all parties for digital signing and notarization. The technology we used would later become the Prospus Sign technology. What had once taken up to 4 weeks and thousands of dollars in postage, notary, and countless hours for all involved, was reduced to a simple two-day process.

As one of the largest and most respected global providers of professional information, software solutions and services, Wolters Kluwer operates in a vast array of industries. In their operations in the marine retail space in particular, they perform as the intermediary between thousands of states, localities, banks, insurers, and brokers in the purchase of new boats, yachts, and other marine vessels from large marine retailers such as MarineMax. When Prospus was commissioned to build a deals management system for MarineMax, the largest retailer of marine vessels in the world, we had to digitally retrieve and facilitate the exchange of up to 100 non-digitized documents between the actors involved in the sale.

Under Prospus leadership, we developed an innovative system that allowed us to instantly generate digitally signable versions of paper documents and submit them to all parties for digital signing and notarization. The technology we used would later become the Prospus Sign technology. What had once taken up to 4 weeks and thousands of dollars in postage, notary, and countless hours for all involved, was reduced to a simple two-day process.

As the largest for-profit managed health care company in the Blue Cross and Blue Shield Association, Anthem suffered from an extreme lack of visibility of their customers. All of their customer data was stored in legacy applications built in the 70s, and retrieving the information to understand their customers’ needs was a time-consuming process.

Customer interaction timelines stretched and Anthem feared they would acquire a reputation as inefficient and unresponsive to customer needs. Under Prospus’s leadership, we created a purpose-driven team to advise Anthem through the process of converting all legacy systems in their many distributed call centers into a single, cloud-enabled enrollment and claims environment.

USAA is a Fortune 500 company offering members of the military a diversified set of financial products, including various types of insurance, banking, and investment services. Over the years, each of these services had been built as separate, non-integrated applications. The process of creating a complete customer profile took weeks of painstaking labor, aggregating data from multiple, disjointed sources, hindering USAA from responding to their customers’ needs with tailored proposals.

Under the architectural direction of Prospus, we built a customer service portal on Chordiant CRM that centralized data from all sources, offering customers and support agents alike a simplified engagement process, and giving USAA the ability to offer custom-tailored banking, insurance and investment proposals in real-time.

As one of the largest and most respected global providers of professional information, software solutions and services, Wolters Kluwer operates in a vast array of industries. In their operations in the marine retail space in particular, they perform as the intermediary between thousands of states, localities, banks, insurers, and brokers in the purchase of new boats, yachts, and other marine vessels from large marine retailers such as MarineMax. When Prospus was commissioned to build a deals management system for MarineMax, the largest retailer of marine vessels in the world, we had to digitally retrieve and facilitate the exchange of up to 100 non-digitized documents between the actors involved in the sale.

Under Prospus leadership, we developed an innovative system that allowed us to instantly generate digitally signable versions of paper documents and submit them to all parties for digital signing and notarization. The technology we used would later become the Prospus Sign technology. What had once taken up to 4 weeks and thousands of dollars in postage, notary, and countless hours for all involved, was reduced to a simple two-day process.

As one of the largest and most respected global providers of professional information, software solutions and services, Wolters Kluwer operates in a vast array of industries. In their operations in the marine retail space in particular, they perform as the intermediary between thousands of states, localities, banks, insurers, and brokers in the purchase of new boats, yachts, and other marine vessels from large marine retailers such as MarineMax. When Prospus was commissioned to build a deals management system for MarineMax, the largest retailer of marine vessels in the world, we had to digitally retrieve and facilitate the exchange of up to 100 non-digitized documents between the actors involved in the sale.

Under Prospus leadership, we developed an innovative system that allowed us to instantly generate digitally signable versions of paper documents and submit them to all parties for digital signing and notarization. The technology we used would later become the Prospus Sign technology. What had once taken up to 4 weeks and thousands of dollars in postage, notary, and countless hours for all involved, was reduced to a simple two-day process.

As the largest for-profit managed health care company in the Blue Cross and Blue Shield Association, Anthem suffered from an extreme lack of visibility of their customers. All of their customer data was stored in legacy applications built in the 70s, and retrieving the information to understand their customers’ needs was a time-consuming process.

Customer interaction timelines stretched and Anthem feared they would acquire a reputation as inefficient and unresponsive to customer needs. Under Prospus’s leadership, we created a purpose-driven team to advise Anthem through the process of converting all legacy systems in their many distributed call centers into a single, cloud-enabled enrollment and claims environment.

USAA is a Fortune 500 company offering members of the military a diversified set of financial products, including various types of insurance, banking, and investment services. Over the years, each of these services had been built as separate, non-integrated applications. The process of creating a complete customer profile took weeks of painstaking labor, aggregating data from multiple, disjointed sources, hindering USAA from responding to their customers’ needs with tailored proposals.

Under the architectural direction of Prospus, we built a customer service portal on Chordiant CRM that centralized data from all sources, offering customers and support agents alike a simplified engagement process, and giving USAA the ability to offer custom-tailored banking, insurance and investment proposals in real-time.

As one of the largest and most respected global providers of professional information, software solutions and services, Wolters Kluwer operates in a vast array of industries. In their operations in the marine retail space in particular, they perform as the intermediary between thousands of states, localities, banks, insurers, and brokers in the purchase of new boats, yachts, and other marine vessels from large marine retailers such as MarineMax. When Prospus was commissioned to build a deals management system for MarineMax, the largest retailer of marine vessels in the world, we had to digitally retrieve and facilitate the exchange of up to 100 non-digitized documents between the actors involved in the sale.

Under Prospus leadership, we developed an innovative system that allowed us to instantly generate digitally signable versions of paper documents and submit them to all parties for digital signing and notarization. The technology we used would later become the Prospus Sign technology. What had once taken up to 4 weeks and thousands of dollars in postage, notary, and countless hours for all involved, was reduced to a simple two-day process.

As one of the largest and most respected global providers of professional information, software solutions and services, Wolters Kluwer operates in a vast array of industries. In their operations in the marine retail space in particular, they perform as the intermediary between thousands of states, localities, banks, insurers, and brokers in the purchase of new boats, yachts, and other marine vessels from large marine retailers such as MarineMax. When Prospus was commissioned to build a deals management system for MarineMax, the largest retailer of marine vessels in the world, we had to digitally retrieve and facilitate the exchange of up to 100 non-digitized documents between the actors involved in the sale.

Under Prospus leadership, we developed an innovative system that allowed us to instantly generate digitally signable versions of paper documents and submit them to all parties for digital signing and notarization. The technology we used would later become the Prospus Sign technology. What had once taken up to 4 weeks and thousands of dollars in postage, notary, and countless hours for all involved, was reduced to a simple two-day process.

As the largest for-profit managed health care company in the Blue Cross and Blue Shield Association, Anthem suffered from an extreme lack of visibility of their customers. All of their customer data was stored in legacy applications built in the 70s, and retrieving the information to understand their customers’ needs was a time-consuming process.

Customer interaction timelines stretched and Anthem feared they would acquire a reputation as inefficient and unresponsive to customer needs. Under Prospus’s leadership, we created a purpose-driven team to advise Anthem through the process of converting all legacy systems in their many distributed call centers into a single, cloud-enabled enrollment and claims environment.

USAA is a Fortune 500 company offering members of the military a diversified set of financial products, including various types of insurance, banking, and investment services. Over the years, each of these services had been built as separate, non-integrated applications. The process of creating a complete customer profile took weeks of painstaking labor, aggregating data from multiple, disjointed sources, hindering USAA from responding to their customers’ needs with tailored proposals.

Under the architectural direction of Prospus, we built a customer service portal on Chordiant CRM that centralized data from all sources, offering customers and support agents alike a simplified engagement process, and giving USAA the ability to offer custom-tailored banking, insurance and investment proposals in real-time.

As one of the largest and most respected global providers of professional information, software solutions and services, Wolters Kluwer operates in a vast array of industries. In their operations in the marine retail space in particular, they perform as the intermediary between thousands of states, localities, banks, insurers, and brokers in the purchase of new boats, yachts, and other marine vessels from large marine retailers such as MarineMax. When Prospus was commissioned to build a deals management system for MarineMax, the largest retailer of marine vessels in the world, we had to digitally retrieve and facilitate the exchange of up to 100 non-digitized documents between the actors involved in the sale.

Under Prospus leadership, we developed an innovative system that allowed us to instantly generate digitally signable versions of paper documents and submit them to all parties for digital signing and notarization. The technology we used would later become the Prospus Sign technology. What had once taken up to 4 weeks and thousands of dollars in postage, notary, and countless hours for all involved, was reduced to a simple two-day process.

As one of the largest and most respected global providers of professional information, software solutions and services, Wolters Kluwer operates in a vast array of industries. In their operations in the marine retail space in particular, they perform as the intermediary between thousands of states, localities, banks, insurers, and brokers in the purchase of new boats, yachts, and other marine vessels from large marine retailers such as MarineMax. When Prospus was commissioned to build a deals management system for MarineMax, the largest retailer of marine vessels in the world, we had to digitally retrieve and facilitate the exchange of up to 100 non-digitized documents between the actors involved in the sale.

Under Prospus leadership, we developed an innovative system that allowed us to instantly generate digitally signable versions of paper documents and submit them to all parties for digital signing and notarization. The technology we used would later become the Prospus Sign technology. What had once taken up to 4 weeks and thousands of dollars in postage, notary, and countless hours for all involved, was reduced to a simple two-day process.

As the largest for-profit managed health care company in the Blue Cross and Blue Shield Association, Anthem suffered from an extreme lack of visibility of their customers. All of their customer data was stored in legacy applications built in the 70s, and retrieving the information to understand their customers’ needs was a time-consuming process.

Customer interaction timelines stretched and Anthem feared they would acquire a reputation as inefficient and unresponsive to customer needs. Under Prospus’s leadership, we created a purpose-driven team to advise Anthem through the process of converting all legacy systems in their many distributed call centers into a single, cloud-enabled enrollment and claims environment.

USAA is a Fortune 500 company offering members of the military a diversified set of financial products, including various types of insurance, banking, and investment services. Over the years, each of these services had been built as separate, non-integrated applications. The process of creating a complete customer profile took weeks of painstaking labor, aggregating data from multiple, disjointed sources, hindering USAA from responding to their customers’ needs with tailored proposals.

Under the architectural direction of Prospus, we built a customer service portal on Chordiant CRM that centralized data from all sources, offering customers and support agents alike a simplified engagement process, and giving USAA the ability to offer custom-tailored banking, insurance and investment proposals in real-time.

As one of the largest and most respected global providers of professional information, software solutions and services, Wolters Kluwer operates in a vast array of industries. In their operations in the marine retail space in particular, they perform as the intermediary between thousands of states, localities, banks, insurers, and brokers in the purchase of new boats, yachts, and other marine vessels from large marine retailers such as MarineMax. When Prospus was commissioned to build a deals management system for MarineMax, the largest retailer of marine vessels in the world, we had to digitally retrieve and facilitate the exchange of up to 100 non-digitized documents between the actors involved in the sale.

Under Prospus leadership, we developed an innovative system that allowed us to instantly generate digitally signable versions of paper documents and submit them to all parties for digital signing and notarization. The technology we used would later become the Prospus Sign technology. What had once taken up to 4 weeks and thousands of dollars in postage, notary, and countless hours for all involved, was reduced to a simple two-day process.

As one of the largest and most respected global providers of professional information, software solutions and services, Wolters Kluwer operates in a vast array of industries. In their operations in the marine retail space in particular, they perform as the intermediary between thousands of states, localities, banks, insurers, and brokers in the purchase of new boats, yachts, and other marine vessels from large marine retailers such as MarineMax. When Prospus was commissioned to build a deals management system for MarineMax, the largest retailer of marine vessels in the world, we had to digitally retrieve and facilitate the exchange of up to 100 non-digitized documents between the actors involved in the sale.

Under Prospus leadership, we developed an innovative system that allowed us to instantly generate digitally signable versions of paper documents and submit them to all parties for digital signing and notarization. The technology we used would later become the Prospus Sign technology. What had once taken up to 4 weeks and thousands of dollars in postage, notary, and countless hours for all involved, was reduced to a simple two-day process.

As the largest for-profit managed health care company in the Blue Cross and Blue Shield Association, Anthem suffered from an extreme lack of visibility of their customers. All of their customer data was stored in legacy applications built in the 70s, and retrieving the information to understand their customers’ needs was a time-consuming process.

Customer interaction timelines stretched and Anthem feared they would acquire a reputation as inefficient and unresponsive to customer needs. Under Prospus’s leadership, we created a purpose-driven team to advise Anthem through the process of converting all legacy systems in their many distributed call centers into a single, cloud-enabled enrollment and claims environment.

As one of the largest and most respected global providers of professional information, software solutions and services, Wolters Kluwer operates in a vast array of industries. In their operations in the marine retail space in particular, they perform as the intermediary between thousands of states, localities, banks, insurers, and brokers in the purchase of new boats, yachts, and other marine vessels from large marine retailers such as MarineMax. When Prospus was commissioned to build a deals management system for MarineMax, the largest retailer of marine vessels in the world, we had to digitally retrieve and facilitate the exchange of up to 100 non-digitized documents between the actors involved in the sale.

Under Prospus leadership, we developed an innovative system that allowed us to instantly generate digitally signable versions of paper documents and submit them to all parties for digital signing and notarization. The technology we used would later become the Prospus Sign technology. What had once taken up to 4 weeks and thousands of dollars in postage, notary, and countless hours for all involved, was reduced to a simple two-day process.

As one of the largest and most respected global providers of professional information, software solutions and services, Wolters Kluwer operates in a vast array of industries. In their operations in the marine retail space in particular, they perform as the intermediary between thousands of states, localities, banks, insurers, and brokers in the purchase of new boats, yachts, and other marine vessels from large marine retailers such as MarineMax. When Prospus was commissioned to build a deals management system for MarineMax, the largest retailer of marine vessels in the world, we had to digitally retrieve and facilitate the exchange of up to 100 non-digitized documents between the actors involved in the sale.

Under Prospus leadership, we developed an innovative system that allowed us to instantly generate digitally signable versions of paper documents and submit them to all parties for digital signing and notarization. The technology we used would later become the Prospus Sign technology. What had once taken up to 4 weeks and thousands of dollars in postage, notary, and countless hours for all involved, was reduced to a simple two-day process.

As the largest for-profit managed health care company in the Blue Cross and Blue Shield Association, Anthem suffered from an extreme lack of visibility of their customers. All of their customer data was stored in legacy applications built in the 70s, and retrieving the information to understand their customers’ needs was a time-consuming process.

Customer interaction timelines stretched and Anthem feared they would acquire a reputation as inefficient and unresponsive to customer needs. Under Prospus’s leadership, we created a purpose-driven team to advise Anthem through the process of converting all legacy systems in their many distributed call centers into a single, cloud-enabled enrollment and claims environment.

As one of the largest and most respected global providers of professional information, software solutions and services, Wolters Kluwer operates in a vast array of industries. In their operations in the marine retail space in particular, they perform as the intermediary between thousands of states, localities, banks, insurers, and brokers in the purchase of new boats, yachts, and other marine vessels from large marine retailers such as MarineMax. When Prospus was commissioned to build a deals management system for MarineMax, the largest retailer of marine vessels in the world, we had to digitally retrieve and facilitate the exchange of up to 100 non-digitized documents between the actors involved in the sale.

Under Prospus leadership, we developed an innovative system that allowed us to instantly generate digitally signable versions of paper documents and submit them to all parties for digital signing and notarization. The technology we used would later become the Prospus Sign technology. What had once taken up to 4 weeks and thousands of dollars in postage, notary, and countless hours for all involved, was reduced to a simple two-day process.

As one of the largest and most respected global providers of professional information, software solutions and services, Wolters Kluwer operates in a vast array of industries. In their operations in the marine retail space in particular, they perform as the intermediary between thousands of states, localities, banks, insurers, and brokers in the purchase of new boats, yachts, and other marine vessels from large marine retailers such as MarineMax. When Prospus was commissioned to build a deals management system for MarineMax, the largest retailer of marine vessels in the world, we had to digitally retrieve and facilitate the exchange of up to 100 non-digitized documents between the actors involved in the sale.

Under Prospus leadership, we developed an innovative system that allowed us to instantly generate digitally signable versions of paper documents and submit them to all parties for digital signing and notarization. The technology we used would later become the Prospus Sign technology. What had once taken up to 4 weeks and thousands of dollars in postage, notary, and countless hours for all involved, was reduced to a simple two-day process.

As the largest for-profit managed health care company in the Blue Cross and Blue Shield Association, Anthem suffered from an extreme lack of visibility of their customers. All of their customer data was stored in legacy applications built in the 70s, and retrieving the information to understand their customers’ needs was a time-consuming process.

Customer interaction timelines stretched and Anthem feared they would acquire a reputation as inefficient and unresponsive to customer needs. Under Prospus’s leadership, we created a purpose-driven team to advise Anthem through the process of converting all legacy systems in their many distributed call centers into a single, cloud-enabled enrollment and claims environment.

As the largest for-profit managed health care company in the Blue Cross and Blue Shield Association, Anthem suffered from an extreme lack of visibility of their customers. All of their customer data was stored in legacy applications built in the 70s, and retrieving the information to understand their customers’ needs was a time-consuming process.

Customer interaction timelines stretched and Anthem feared they would acquire a reputation as inefficient and unresponsive to customer needs. Under Prospus’s leadership, we created a purpose-driven team to advise Anthem through the process of converting all legacy systems in their many distributed call centers into a single, cloud-enabled enrollment and claims environment.

As the largest for-profit managed health care company in the Blue Cross and Blue Shield Association, Anthem suffered from an extreme lack of visibility of their customers. All of their customer data was stored in legacy applications built in the 70s, and retrieving the information to understand their customers’ needs was a time-consuming process.

Customer interaction timelines stretched and Anthem feared they would acquire a reputation as inefficient and unresponsive to customer needs. Under Prospus’s leadership, we created a purpose-driven team to advise Anthem through the process of converting all legacy systems in their many distributed call centers into a single, cloud-enabled enrollment and claims environment.

As the largest for-profit managed health care company in the Blue Cross and Blue Shield Association, Anthem suffered from an extreme lack of visibility of their customers. All of their customer data was stored in legacy applications built in the 70s, and retrieving the information to understand their customers’ needs was a time-consuming process.

Customer interaction timelines stretched and Anthem feared they would acquire a reputation as inefficient and unresponsive to customer needs. Under Prospus’s leadership, we created a purpose-driven team to advise Anthem through the process of converting all legacy systems in their many distributed call centers into a single, cloud-enabled enrollment and claims environment.

As the largest for-profit managed health care company in the Blue Cross and Blue Shield Association, Anthem suffered from an extreme lack of visibility of their customers. All of their customer data was stored in legacy applications built in the 70s, and retrieving the information to understand their customers’ needs was a time-consuming process.

Customer interaction timelines stretched and Anthem feared they would acquire a reputation as inefficient and unresponsive to customer needs. Under Prospus’s leadership, we created a purpose-driven team to advise Anthem through the process of converting all legacy systems in their many distributed call centers into a single, cloud-enabled enrollment and claims environment.

As the largest for-profit managed health care company in the Blue Cross and Blue Shield Association, Anthem suffered from an extreme lack of visibility of their customers. All of their customer data was stored in legacy applications built in the 70s, and retrieving the information to understand their customers’ needs was a time-consuming process.

Customer interaction timelines stretched and Anthem feared they would acquire a reputation as inefficient and unresponsive to customer needs. Under Prospus’s leadership, we created a purpose-driven team to advise Anthem through the process of converting all legacy systems in their many distributed call centers into a single, cloud-enabled enrollment and claims environment.

As the largest for-profit managed health care company in the Blue Cross and Blue Shield Association, Anthem suffered from an extreme lack of visibility of their customers. All of their customer data was stored in legacy applications built in the 70s, and retrieving the information to understand their customers’ needs was a time-consuming process.

Customer interaction timelines stretched and Anthem feared they would acquire a reputation as inefficient and unresponsive to customer needs. Under Prospus’s leadership, we created a purpose-driven team to advise Anthem through the process of converting all legacy systems in their many distributed call centers into a single, cloud-enabled enrollment and claims environment.

As the largest for-profit managed health care company in the Blue Cross and Blue Shield Association, Anthem suffered from an extreme lack of visibility of their customers. All of their customer data was stored in legacy applications built in the 70s, and retrieving the information to understand their customers’ needs was a time-consuming process.

Customer interaction timelines stretched and Anthem feared they would acquire a reputation as inefficient and unresponsive to customer needs. Under Prospus’s leadership, we created a purpose-driven team to advise Anthem through the process of converting all legacy systems in their many distributed call centers into a single, cloud-enabled enrollment and claims environment.