We build solutions that attract, engage, convert, and retain

Investible is a Sydney-based committed to the idea of a global “entreprennaissance” — an awakening and coordination of entrepreneurial talent around the world. Over the years, Investible CEO and well-known Australian investor Creel Price had imagined a full course of interactive content and tools aimed at educating entrepreneurs.

With the assistance of Prospus, he began to convert nearly 100 paper forms and Excel documents into online, interactive tutorials, starting with his Decisionship application. Since, Prospus has helped Investible with its startup-related investment activities by coaching, guiding, mentoring and building.

In 2014, National Automotive Experts was becoming one of the fastest-growing auto-insurers nationwide. Year after year they were adding dealerships, but their largely Excel-based quotation tool built on the VBA languages was proving to be a major hold-up, so they made the decision to plunge forward with a cloud-based solution for automatically compiling and generating highly-customized insurance rate cards for their member dealerships.

After a competitive tendering process lasting 6 months, National Automotive Experts chose Prospus to build out the system.

MarineMax, Inc. is the largest recreational boat retailer in the United States, and the leading seller of Sea Ray, Boston Whaler, and other boats made by Brunswick Corporation. MarineMax is known for their exceptional product lines chosen for their outstanding reputations. MarineMax has over 125 locations worldwide, including 78 retail dealership locations, some of which include marinas. Collectively, with the IGY acquisition, MarineMax owns or operates 57 marinas worldwide.

Digital Closing was the brainchild of MarineMax founder and CEO Bill McGill, who enjoyed the fully digitized process when he bought a brand new Tesla in 2018. Reflecting on the process of buying a boat from his company, which involved at least 12 different employees, banks, insurers, up to 60 forms and 1-2 months, Bill pushed his COO to find an automated solution. After six months of marketplace diligence reviewing solutions from HP, Xerox, Microsoft and a slough of other document management systems, workflow management systems, sales menu tools and more, MarineMax chose Prospus to build their solution.

As one of the largest multinational telecommunication, IT and consumer electronics companies in the world, Nokia interacts with its millions of customers at multiple junctures throughout their journey. All of the customer information they collected from their websites, purchases and engagements was decentralized and compartmentalized, making effective cross- and up-selling impossible.

Under the guidance of Prospus, we built and delivered a real-time decision-making engine in Oracle Real Time Decision Engine (RTD) that relied on a 360-degree profile of every customer to deliver the most appropriate content and product upsells in live time through multiple channels.

Offering telecommunications service in 25 countries at the time, Vodafone collects a vast amount of information for each of their customers. They were unable to aggregate all that information into a meaningful customer profile that could be used by customer support representatives to upsell additional hardware and services during support engagements, leading to lost revenue opportunities.

Under the leadership of Prospus and using Chordiant Decision Management Suite, we aggregated data from tens of sources and engagements into a single, unified customer dashboard which customer support agents could pull up during any transaction. With over 800 source data points, support agents could see a holistic overview of every customer, along with intelligent product and service recommendations custom-tailored to the customer.

By the time CitiGroup approached Prospus, they had been using the same legacy green screen software for managing their credit cards since the 1970s. But with the explosion of demand for third-party credit card options for companies like Home Depot and American Airlines, who wanted their own branded credit cards, CitiGroup knew they had to upgrade their systems of they’d lose out to their more nimble competitors. After consulting with a team led by Prospus, Citigroup chose Prospus to handle their account.

Over the course of 18 months, Prospus oversaw a diverse team from multiple departments within Citigroup, ultimately rewriting all of the internal processes, such as issuing and deactivating cards, in Chordiant CRM. Today, CitiGroup has one of the most effective, web-enabled credit card management service in the industry, expanding their market penetration by 30-50% every year.