Innovation Prototcol

InnovationProtocol is leading agency offering grand strategy, design, B2B branding services and more

The Client: Innovation Prototcol

USAA is a Fortune 500 company offering members of the military a diversified set of financial products, including various types of insurance, banking, and investment services.

The Challenge

Over the years, the various USAA services had been built as separate, non-integrated applications. The process of creating a complete customer profile took weeks of painstaking labor, aggregating data from multiple, disjointed sources, hindering USAA from responding to their customers’ needs with tailored proposals. Customer wait times were excessive, and USAA missed many cross-selling and up-selling opportunities.

What We Delivered

The Big Oxmox advised her not to do so, because there were thousands of bad Commas, wild Question Marks and devious Semikoli, but the Little Blind Text didn’t listen she packed.

Project Stats

186

Percent increase in overall business

847

Products sold during the ad campaign

239

Raving reviews written since the launch