Entropolis

Entropolis

Solutions by Prospus

The Client: The Entropolis Pty. Ltd.

USAA is a Fortune 500 company offering members of the military a diversified set of financial products, including various types of insurance, banking, and investment services.

The Challenge

Over the years, the various USAA services had been built as separate, non-integrated applications. The process of creating a complete customer profile took weeks of painstaking labor, aggregating data from multiple, disjointed sources, hindering USAA from responding to their customers’ needs with tailored proposals. Customer wait times were excessive, and USAA missed many cross-selling and up-selling opportunities.

The Process

The Solution

Under the architectural direction of Prospus VP Engineering Vinay Aggarwal, we built a customer service portal on Chordiant CRM that centralized data from all sources, offering customers and support agents alike a simplified engagement process, and giving USAA the ability to offer custom-tailored banking, insurance and investment proposals in real-time.

The Stats

Web App
Tean Size 6
Duration (Months) 28
Labor Hours 27,000
Complexity High (7/10)
Application Roles (Count) 15
Application Roles Administrative Agent
Support Center Agent
Quote Approval Manager
Oversight Manager
Legal Review Executive

Technologies Used

Java

Websphere

Chordiant

IBM DB2

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