We are looking for a Director of Operations with a strong technical background to oversee a unique on-demand labor marketplace. Your primary objective will be to organize teams of remote workers to deliver successful task-, project-, and support-related outcomes to American clients.
In the course of working with Prospus in this position, you will be responsible for the following:
- Collaborate with executive-level management in the development of performance goals and long-term operational plans
- Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
- Set strategic goals for operational efficiency and increased productivity
- Work with project managers in the development of plans and workflows
- Analyze current operational processes and performance, recommending solutions for improvement when necessary
- Optimize business workflows.
- Create new company policies and processes when required.
- Set team and individual goals.
- Oversee contractors.
- Ensure client happiness.
You should have the following skills:
- Excellent oral and written English
- Strong background in customer service
- Website and project delivery background, specifically WordPress
- Client expectations management
You should have the following experience:
- You must have experience liaising with superior to make decisions for operational activities and set strategic goals
- Planning and monitoring the day-to-day running of the business to ensure smooth progress
- You must have overseen large Enterprise Business WordPress website projects
- You must have team building experience
- Experience running high-performing teams who deliver on-time, within budget, to the delight of clients
- You must be outcome-oriented
- You must have experience managing large Team size
- You must have a solid understanding of policies, processes, and documentation
- You must have client handling skills
- Optimize business workflows
- Bonus if you have run an IT or digital services agency